❓ Frequently Asked Questions by Guests:

🕒 Office & Guest Support

Q: What are the KOTI office hours?

A: Our office team is available Monday through Friday, 9:00 AM – 4:00 PM (EST). For non-urgent inquiries outside of normal business hours, please text us or leave a message, and our team will follow up with you on the next business morning.

Q: Who do I contact in case of an emergency?

• A: Life-Threatening Emergencies: Please call 911 immediately.

• A: Property or Facility Emergencies: Call our dedicated guest line at (231) 384-1186. If we are unable to answer right away, please leave a voicemail and dial back—our emergency system prioritizes back-to-back calls.

🏡 Amenities & Cabin Essentials

Q: Do you provide laundry detergent?

A: We do not supply laundry detergent in individual cabins. However, Meijer is conveniently located just 1.1 miles east of KOTI for quick grocery and household pickups.

Q: Can I ship packages directly to my cabin?

A: Yes! Carriers (UPS, FedEx, USPS) deliver directly to cabin front doors. Please check the KOTI Map to locate the exact street address assigned to your cabin before setting up delivery. (Please avoid shipping packages to the main KOTI office, as this may delay delivery to your cabin).

Q: Can I request new linens, toilet paper, trash bags, etc.?

A: We fully stock all cabins with fresh linens, towels, paper products, and essentials prior to your arrival. To respect guest privacy and accommodate stays ranging from two nights to several weeks, mid-stay restocking is provided alongside our professional cleaning services.

If you would like to arrange a mid-stay cleaning and full restocking during your stay, please text us at (231) 384-1186 or request service directly through the Guest Portal:

• 2-Bedroom Cabin Mid-Stay Clean: $150

• 3-Bedroom Cabin Mid-Stay Clean: $200

Q: Do you provide cable television?

A: Our cabins feature Roku Smart TVs with access to a wide selection of free live channels and streaming apps. Guests are welcome to log in to personal accounts (such as Netflix, Hulu, Prime Video, or Apple TV+).

Pro-Tip: When turning on the TV for the first time, set your scheduled check-out date—the Roku TV will automatically log you out of all personal accounts when you check out!

Q: I see that there is fire pit on property. Am I able to use that and do I need to bring my own firewood?

A: Yes! Guests are welcome to enjoy the communal fire pit located across the street from Cabin 14.

• Firewood: We frequently restock firewood stacks near the pit for general guest use, but supply is not guaranteed. You are welcome to pick up extra firewood locally at Meijer or roadside stands.

• Quiet Hours: Out of courtesy to neighboring guests, quiet hours are observed from 9:00 PM to 9:00 AM daily.